Customer Support

The Hydra Research Community Forum is a great place to get help with any issues you might be having, share ideas, and make suggestions. We do our best to be active with our community on our forum, so please do not hesitate to join and post.

Hydra Research Community Forum

If you are having any problems with your Nautilus, be they hardware, software, or anything else, do not hesitate to reach out to support.

Contact Hydra Research Support

Hydra Research Printers utilizes the powerful Duet platform for the mainboard, touch panel, and web control. The Duet is a modular and extremely adaptable, open-source 3D printer and CNC control system. The Nautilus is not the only printer that uses this system; the Duet community is quite large and a great secondary source of information and support. We encourage you to check out the following resources if you want to delve deeper into how your Nautilus operates or you would like to join the Duet community for more support options and sharing of ideas.

Duet Forum

Duet Documentation